Roys (Wroxham) Ltd Online Customer Service 


At Roys our aim is to give our customers the best possible shopping experience, with our value for money goods offered in a friendly shopping environment both online and instore.

If you would like to contact a member of our Customer Services team, please send us a message using the 'Contact Us' form and we will get back to you as soon as possible.

Alternatively you can contact a member of our Customer Services team using the following methods:

All Store Queries

Telephone: 01603 782131

You can find the contact details of your local Roys store using our Store Finder


Internet Order Queries Only:

Telephone: 08006681155
Post: Roys (Wroxham) Ltd, Hoveton, NR12 8DB 
Hours of service: Monday-Friday 9am-5pm. We aim to answer all correspondence within 72 hours.
You can find the contact details of your local Roys store using our Store Finder

WEE Regulations


What are the WEEE Regulations?

From the 1st July 2007 the Waste Electrical and Electronic Equipment Regulations 2006 (the WEEE Regulations) came into effect in the UK. The aims of the regulations are to reduce the amount of WEEE going to landfill for disposal. This is achieved by promoting the separate collection of WEEE and it’s reuse, recycling, recovery and environmentally sound disposal. This approach saves energy, resources and avoids hazardous materials from going to landfill. Products which are classed as WEEE and are covered by the regulations must display a crossed out wheeled bin symbol on the product; or if this is not possible the symbol must be displayed on the packaging, the instruction leaflet and the warranty. The symbol allows you to identify WEEE products and dispose of them separately from other household waste when it reaches the end of its useful life. 

What are our obligations to online customers?

As a responsible retailer Roys (Wroxham) Ltd have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This means that our customers can dispose of WEEE at these facilities free of charge. 
Search for your nearest recycling centre by visiting .