You will be responsible for:

• Supporting our Head Chef and Front of House leadership, to ensure an unforgettable dining experience for guests.
• Coaching and supporting the development of leaders and teams to deliver exceptional customer service and excellent restaurant standards, to maximise sales and profitability.
• Working alongside the Store Manager to improve the commercial performance across all areas of the Highways Business (Gardening, Retail and Hospitality).
• Leading recruitment initiatives and ensuring new employees are equipped with the knowledge and training to be successful.
• Leading recruitment initiatives and ensuring new employees are equipped with the knowledge and training to be successful.
• Duty Management across all aspects of the Highways business.
• Handling customer feedback and taking ownership to resolve any issues or complaints, promptly and professionally.
• Achieving targets through effective performance management of your team.
• Managing rotas, including scheduling, staffing levels, and holidays.
• Must have a good working knowledge of food safety and hygiene legislation.

We are specifically looking for someone who has held the position of Manager/Assistant Manager within a hotel/casual dining operation, that operates a minimum of 300 covers. A proven track record of developing excellence in people, procedures, and customer service to deliver an exceptional experience for our customers, is also essential.

The ideal candidate will also have experience within the retail or gardening industry, as you will have management responsibility for Hospitality, but also Duty Management across all aspects of the Highways business.

If you are a strong leader with the ability to motivate and inspire a team and are passionate about delivering exceptional customer service, we would love to hear from you.