Delivery Information

Christmas Delivery

Christmas & New Year’s Delivery Policy 2017

We want to give you the best possible online shopping experience with ensure a smooth and efficient service over the Festive and New Year period we've put together the following delivery policy, including last order dates and customer service opening times.

Customer Service and Distribution Closing Dates

Please note that any emails, calls or contact forms regrettably cannot be answered on the following dates. All correspondence will be dealt with immediately on the next available working day. We will also not be able to ship orders on these dates.

Our Office Hours are: 9.00am – 5.00pm


Saturday 23rd December 2017
Sunday 24th December 2017
Monday 25th December 2017
Tuesday 26th December 2017

New Year

Saturday 30th December 2017
Sunday 31st January 2017
Monday 1st January 2018

Last Order Dates for Christmas 2017

Our last order date for pre-Christmas delivery is Thursday 21st December 2017 (By 12pm)

Order Date

Expected Delivery Date*

Monday 18th - Thursday 21st December 2017

'Next Day' service

Friday 22nd - Wednesday 27th December 2017

Thursday 28th December 2017

Thursday 28th December 2017

Friday 29th December 2017

Friday 29th December 2017 - Tuesday 2th January 2018

Wednesday 3rd January 2018

Wednesday 3rd January onwards

Normal 'Next Day' service resumes



*Please note that all dates for delivery given are estimated to the best of our ability, based on the information given to us by our Courier Service, assuming you are available to sign for your delivery, and are beyond our control whilst enroute. We cannot take responsibility for issues within the UKMail system, we recommend placing your order early to avoid and Xmas Delivery congestion on our carrier’s part. Please contact us prior to ordering if you have any queries regarding pre-Christmas Delivery, as we may make exceptions to the above, on an ‘order by order’ basis. Please see our contact page for more details.

Please make sure that if ordering on the Thursday 21st December, you are physically available to receive your order on Friday 22nd December – we will be unable to arrange for a re-delivery attempt before Christmas should the delivery be unable to be made. For Scotland, Northern Ireland and UK Islands, please allow additional time for placing your order as these locations are not available on a ‘Next Day’ Service, and will require at least a 72-hour window for delivery.

Delivery Information

  • Delivery Charges

    Our delivery rates for all orders made on are based on order value and are as follows:

    FREE Next Working Day Delivery for orders £39.99 and over

    £4.99 Next Working Day Delivery for orders £39.98 and under

    £5 Additional charge for orders being delivery to Scottish Highlands, Northern Ireland & Island delivery zones.

    As standard we offer a 'Next Working Day' delivery service to Mainland England, Wales and Southern Scotland. A £5.00 delivery surcharge will be applied for certain postcodes in the Scottish Highlands, Northern Ireland and to island areas and deliveries may take longer to these locations. Please check our section below to see if your delivery address is counted as one of these areas.

    All delivery charges will be displayed at the time of making your purchase.

  • Delivery Timings

    Next Working Day Service

    Our next working day service is Monday - Friday (Excluding Bank Holidays & Public Holidays) for all orders received before 1pm. Orders received after 1:30pm may still be processed that day and delivered on the next working day but in most instances will not be processed until the next working day and then delivered the working day afterwards.

    PLEASE NOTE: Orders placed after 1pm on Fridays, and on weekends will not be processed until the Monday and then delivered on the Tuesday at the earliest. Please ensure you are happy with this prior to ordering.

    We consider our Next Working Day Delivery to be an aim and in some cases it is unfortunately not achievable so therefore is not a guaranteed service. If for any reason our courier is unable to deliver on the next working day they will leave a card and attempt again the next working day afterwards.

    Please note that delivery dates given are an estimate - We will to the best of our ability, and to the ability of our Courier Service, deliver to the expected given date on your order confirmation. However, due to circumstances beyond our control, we cannot guarantee a next day delivery. Please contact us should you require any further details.


    Some larger items may not be eligible for next working day delivery. Deliveries to Scottish highlands, Northern ireland and island areas may take longer to deliver to. Please check our section below to see if your delivery address is counted as one of these areas. 

  • Scottish Highlands & Island Delivery Zones

    The following postcodes will incur a £5.00 delivery surcharge due to location:



    Isle of Wight Northern Ireland / All 'BT' Postcodes Isle of Man / All 'IM' Postcodes Channel Islands / All 'GY' & 'JE' Postcodes


    Please note that delivery to these locations may take additional time to be delivered and may be sent using an alternate courier. Any additional surcharges will be displayed for approval at checkout.

    Please note that we reserve the right to amend these selected postcodes at any time, to reflect changes in our carriers delivery rates. Please ensure you check back regulary to ensure you are aware of any changes prior to placing your order.

    Please email us if you would like postcode clarification on your delivery rate prior to placing your order.

  • Our Packaging

    For all orders placed, we try to ensure that your order is well secured, packed well to avoid damage during transit, and delivered in a timely manner. We use a local Company to supply our packaging materials, this helps us to support our local economy, reduce the negative effects on the environment from long delivery routes, and to maintain quality standards in the products we use. Our supplier follows all nescessary regulations, and continually aims to reduce their environmental impact, using managed sources of paper products, and using recycled materials where possible.

    Our trained Packing staff, Customer Service team, and Delivery Agent all work in unison, to deliver your parcel to the best of our ability. Should you have any comment, queries or even complaints regarding the packaging, or delivery of your parcel, please do not hesitate to contact us, as all feedback helps to improve our standards, to ultimately give you, our Customer, a better service. Please see our Contact Us page.

  • Delivery Instructions

    If you would like to provide us with any delivery instructions these must be made prior to purchase, by using our Contact Us page or by telephone. We are happy to provide these instructions to our courier however it is at the drivers discretion whether or not they leave the item as requested and we cannot guarantee that the instructions will be followed. 

  • International Delivery

    Unfortunately at this time we are unable to offer international delivery. 

  • Returns

    Please see our Returns and Refunds page for details on our latest Returns policy.We reserve the right to amend our Returns policy inline with updated regulations, or changes to our Internal Policy at any time without notice - Please ensure you are happy with this prior to purchase.

  • Adverse Weather Conditions

    During adverse weather conditions your order may arrive later than originally planned, we cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible. Please contact us for more information.

  • Product Availability

    Whilst we endeavour to keep our stock levels accurate on our website there are occasions when items have been sold/removed and have not been removed from sale online our Website. If an order is placed and we find the product to be unavailable, or undeliverable, you will be contacted as soon as possible to arrange an alternate product or a full refund.

  • Bank Holidays & Public Holidays

    Please note that our office and packing facility does not operate on weekends and bank holidays, therefore orders will only be processed on weekdays.

    During Public Holidays and Bank Holidays there may be a small delay in the processing and delivery of your order. Our Office and packing facility is not open during these times, but will endeavour to process all orders as soon as possible upon our return. Please contact us should you have any queries regarding your order and we will be happy to help.



For all queries, if you would like to speak to a member of our Customer Service team, please either email us at , telephone us on 0800 6681155, or use our contact form.

Please note that our offices are only manned during normal office hours (Monday to Friday, 9.00am to 5.00pm). All queries made outside of this time with be answered as soon as possible on the next working day.


Thank you for placing your order with Roys (Wroxham) Ltd, we value your custom.