The following postcodes will incur a £5.00 delivery surcharge due to location & our couriers' network:
This includes selected Scotland, Highlands, and all non mainland postcodes.
Isle of Wight / Northern Ireland / All 'BT' Postcodes Isle of Man / All 'IM' Postcodes Channel Islands / All 'GY' & 'JE' Postcodes
Delivery to these locations may take additional time and may be sent using an alternate courier and, as such, may not be consistent with our standard 2-4 working days delivery service. Any additional surcharges will be displayed for approval at checkout. In rare circumstances we may be unable to fulfil some orders based on the delivery location and/or the size & weight of the item, if this is the case we will notify you as soon as possible and refund your order.
We reserve the right to amend these selected postcodes at any time to reflect changes in our carriers delivery rates. Please ensure you check back regularly to ensure you are aware of any changes prior to placing your order.
Please contact us if you would like postcode clarification on your delivery rate prior to placing your order.
For all orders placed, we try to ensure that your order is well secured, packed to avoid damage during transit, and delivered in a timely manner. We use a local Company to supply our packaging materials, this helps us to support our local economy, reduce the negative effects on the environment from long delivery routes, and to maintain quality standards in the products we use. Our supplier follows all necessary regulations, and continually aims to reduce their environmental impact, using managed sources of paper products, and using recycled materials where possible.
Our trained packing staff, Customer Service team, and Delivery Agent all work in unison, to deliver your parcel to the best of our ability. Should you have any comment, queries or even complaints regarding the packaging or delivery of your parcel, please do not hesitate to contact us, as all feedback helps to improve our standards, to ultimately give you, our Customer, a better service.
Please see our Contact Us page.
Should you have specific instructions, or would like your parcel to be left with our Carriers 'Safe Place' or 'Delivery to a neighbour' service, this must be amended online, at our carriers tracking site - https://track.dhlparcel.co.uk/?nav=1 . Please follow the instructions by entering your tracking number provided, and follow the instructions onscreen.
For any parcels which are left safe, or with a neighbour, and not arranged by us, please ensure any location given is secure, as we will be unable to take responsibility for parcel lost, damaged, or stolen, whilst on your property / left with your designated neighbour. We are also unable to arrange these services on your behalf, and must be arranged on the DHL website, or by calling the DHL customer services team.
We cannot guarantee that these instructions will be followed, but should the delivery not be left, your driver will leave a card advising how to rearrange your delivery.
Unfortunately at this time we are unable to offer international delivery.
Please see our Returns and Refunds page for details on our latest Returns policy. We reserve the right to amend our Returns policy inline with updated regulations, or changes to our Internal Policy at any time without notice - Please ensure you are happy with this prior to purchase.
During adverse weather conditions your order may arrive later than originally planned, we cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible. Please contact us for more information.
While we endeavour to keep our stock levels accurate on our website, there are occasions when items have been sold/removed and have not been removed from sale online. If an order is placed and we find the product to be unavailable, or undeliverable, you will be contacted as soon as possible to arrange an alternate product or a full refund.
Please note that our office and packing facility does not operate on weekends and bank holidays, therefore orders will only be processed on weekdays.
During Public Holidays and Bank Holidays there may be a small delay in the processing and delivery of your order. Our Office and packing facility is not open during these times, but will endeavour to process all orders as soon as possible upon our return. Please contact us should you have any queries regarding your order and we will be happy to help.