Our Mission & Values

A company’s mission and values are the set of guiding principles and fundamental beliefs that help a group of people function together as a team and work toward a common goal. These values are often related to company relationships, customer relationships, and company growth. Having a core set of company values enables a company to make decisions, foster teamwork, help employees collaborate, quickly communicate principles to clients and customers, and hire employees with the right attitude.

Our Mission Statement

We aim to give our customers the best possible shopping experience by providing excellent service and quality products whilst continuing to support our local community and local suppliers.

Our Values

We strive to create lifelong customers

  • We earn trust by always striving to do the right thing
  • We only accept quality products at fair prices for our customers
  • We engage in our communities through local suppliers, charities and local involvement
  • We prioritise delivering an excellent service through keeping customers at the heat of what we do

We recognise the importance of our team

  • We want our employees to be the best they can be, to excel in their role
  • We treat everybody fairly, professionally and embrace equality and individuality
  • We act with integrity, we listen, we care
  • We promote collaborative, business wide teamwork.
  • We communicate openly and honestly

We manage our business for the long term

  • As a family business, we make decisions to ensure the longevity of the business
  • Each year we aim to reduce our impact on the environment
  • We embrace feedback and are open to change

What our customers say about us

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