Terms and Conditions

Please read these terms and conditions carefully before using this site.



Welcome to the www.roys.co.uk website. This website is owned and operated by Roys (Wroxham) Ltd, a company registered in England and Wales under company number 256574 and whose registered address is Hoveton, Norwich, Norfolk, NR12 8DB. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order with us you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you visit the site.

If you do not agree with our terms and conditions, please do not use the website. Should you have any questions regarding our terms and conditions, please contact us using our contact form.

How to Order

  1. Browse for products using our online catalogue.
  2. Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" function.
  3. When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard, Visa, Visa Debit and Paypal.

If you have any problems with the ordering process or require additional product information, please contact our Customer Service team on 080066881155, between 9:00am and 5:00pm Monday to Friday. Alternatively you can email using our Contact Us form.  Our Customer Service team will endeavour to reply to messages within 48 hours.

 We will take all reasonable care to keep the details of your order and payment secure.  We do not hold or store any of your credit or debit card details on our systems (see "Secure Payment" page)   In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Contract Formation

Your placing of an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).

Secure Payment

All payments are processed through Sagepay, the largest online payment service provider in the UK. As a result we do not hold any of your card details on our systems. Full details of the Sagepay privacy and security policies can be found on their website at www.sagepay.com. Payment is made at the time your order is placed.

Your Account

Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.

Prices, Offers & Presentation

All prices we show on the website are inclusive of VAT. Delivery costs are charged in addition to the product price and included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost. Please visit our delivery information page for more information on delivery charges.

Prices and special offers shown are representative for orders placed on this website only and we reserve the right to price products or offer promotions such as multi-buys differently in store or on other platforms.

We always aim to ensure that all details, descriptions, images and prices appearing on this website are accurate, but from time to time errors may occur. Images shown should only be used as a guide, colours may be affected by the device the website is viewed on and its settings.

Where we have made an error in the price, images, descriptions or details of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price, images, details and descriptions. If you have placed an order at the incorrect price or with any incorrect images, descriptions and details we will inform you of the error prior to dispatch and give you the opportunity to confirm your order at the correct price / with the correct details, descriptions and images, or cancel the order.


While we endeavour to keep our stock levels accurate on our website, there are occasions when items have been sold/removed and have not been removed from sale online. If an order is placed and we find the product to be unavailable, or undeliverable, you will be refunded for that item. We do not offer substitutions for out of stock items.

Customer Services

For all queries, if you would like to speak to a member of our Customer Service team, please either email us at [email protected] , telephone us on 0800 6681155, or use our contact form.

You can also write to us at:

E-commerce Team
Roys (Wroxham) Ltd
NR12 8DB

Limitation of Liability

We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website.  We do not exclude or restrict liability for death or personal injury resulting from our negligence.

Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (www.oft.gov.uk).

Third Party Sites

Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with Roys (Wroxham) Ltd. Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.

Intellectual Property

All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Roys name, the Roys logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.

You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.

You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.


Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.

We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.

We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.

The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.


These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.

What are the WEEE Regulations?

The Waste Electrical and Electronic Equipment (WEEE) Directive requires UK distributors to maximise separate collection and environmentally friendly processing of WEEE. UK retailers are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met these requirements by offering all customers buying new electrical and electronic equipment free take back of their old electricals on a like for like basis. Products which are classed as WEEE must display a crossed out wheeled bin symbol on the product; or if this is not possible the symbol must be displayed on the packaging, the instruction leaflet and the warranty. The symbol allows you to identify WEEE products and dispose of them separately from other household waste when it reaches the end of its useful life.


Facebook Free Prize Draw Term & Conditions

  • The promoter is: Roys (Wroxham) Limited (company registration number: 00256574) whose registered office is at The Hoveton Centre, Stalham Road, Hoveton St John, Norwich, Norfolk, NR12 8DB.
  • The competition is open to residents of the United Kingdom aged 16 years or over except employees of Roys (Wroxham) Limited and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering one of our competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions, plus any other additional terms and conditions specific to the competition as stated on the Facebook post.
  • The prize draw runs between the dates stated on the Facebook post, from the time the post is published until midnight on the final date unless any other times are specified. No entries before or after these dates/times will be accepted. All dates and times are GMT / GMT with daylight saving time, whichever is applicable.
  • Roys (Wroxham) Limited reserves the right to extend or end a prize draw early for any reason without prior notice.
  • To enter participants must follow the instructions on the Facebook post.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • Roys (Wroxham) Limited is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • Prizes are as stated and no cash or other alternatives will be offered. Prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Winners will be chosen at random by from all entries received and verified by Roys (Wroxham) Limited. This will be done by assigning each entry a number and using a random number generator to select the winner.
  • The winner will be notified by email and/or direct message on Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick another.
  • Roys (Wroxham) Limited will notify the winner when and where the prize can be collected / is delivered.
  • Roys (Wroxham) Limited's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • The winner’s name will be available 28 days after closing date by emailing us at [email protected], or using our contact form.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to Roys (Wroxham) Limited and not to any other party. The information provided will be used in conjunction with our Privacy Policy. Information posted onto our social media accounts such as comments and likes/reactions are publicly visible.

Company Registration Details:

Registered Office: The Hoveton Centre, Hoveton St John, Norwich, Norfolk, NR12 8DB
Company registration number: 00256574 Place of registration: England VAT Number: 160964889

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