Terms and Conditions
Please read these terms and conditions carefully before using this site.
Welcome to the www.roys.co.uk website. This website is owned and operated by Roys (Wroxham) Ltd, a company registered in England and Wales under company number 256574 and whose registered address is Hoveton, Norwich, Norfolk, NR12 8DB. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order with us you agree to the terms and conditions as set out below. These terms and conditions may be changed at any time without notice, and we therefore recommend that you check these each time you visit the site.
If you do not agree with our terms and conditions, please do not use the website. Should you have any questions regarding our terms and conditions, please contact us using our contact form.
How to Order
- Browse for products using our online catalogue.
- Select required item(s) and add them to your shopping basket. Contents of the basket can be checked and amended at any time by using the "View Basket" function.
- When you are happy with your order, continue through the Checkout to payment. We accept payment by MasterCard, Visa, Visa Debit and Paypal.
If you have any problems with the ordering process or require additional product information, please contact our Customer Service team on 080066881155, between 9:00am and 5:00pm Monday to Friday. Alternatively you can email using our Contact Us form. Our Customer Service team will endeavour to reply to messages within 48 hours.
We will take all reasonable care to keep the details of your order and payment secure. We do not hold or store any of your credit or debit card details on our systems (see "Secure Payment" page) In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.
Your placing of an order and our subsequent order acknowledgement does not constitute the formation of a contract. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered (unless we have notified you that we do not accept your order).
All payments are processed through Sagepay, the largest online payment service provider in the UK. As a result we do not hold any of your card details on our systems. Full details of the Sagepay privacy and security policies can be found on their website at www.sagepay.com. Payment is made at the time your order is placed.
Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.
Prices, Offers & Presentation
All prices we show on the website are inclusive of VAT. Delivery costs are charged in addition to the product price and included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost. Please visit our delivery information page for more information on delivery charges.
Prices and special offers shown are representative for orders placed on this website only and we reserve the right to price products or offer promotions such as multi-buys differently in store or on other platforms.
We always aim to ensure that all details, descriptions, images and prices appearing on this website are accurate, but from time to time errors may occur. Images shown should only be used as a guide, colours may be affected by the device the website is viewed on and its settings.
Where we have made an error in the price, images, descriptions or details of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price, images, details and descriptions. If you have placed an order at the incorrect price or with any incorrect images, descriptions and details we will inform you of the error prior to dispatch and give you the opportunity to confirm your order at the correct price / with the correct details, descriptions and images, or cancel the order.
While we endeavour to keep our stock levels accurate on our website, there are occasions when items have been sold/removed and have not been removed from sale online. If an order is placed and we find the product to be unavailable, or undeliverable, you will be refunded for that item. We do not offer substitutions for out of stock items.
You can also write to us at:
Roys (Wroxham) Ltd
Limitation of Liability
We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website. We do not exclude or restrict liability for death or personal injury resulting from our negligence.
Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (www.oft.gov.uk).
Third Party Sites
All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Roys name, the Roys logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.
You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.
You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.
Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.
We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.
We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.
The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.
These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.
What are the WEEE Regulations?
The Waste Electrical and Electronic Equipment (WEEE) Directive requires UK distributors to maximise separate collection and environmentally friendly processing of WEEE. UK retailers are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met these requirements by offering all customers buying new electrical and electronic equipment free take back of their old electricals on a like for like basis. Products which are classed as WEEE must display a crossed out wheeled bin symbol on the product; or if this is not possible the symbol must be displayed on the packaging, the instruction leaflet and the warranty. The symbol allows you to identify WEEE products and dispose of them separately from other household waste when it reaches the end of its useful life.
Company Registration Details:
Registered Office: The Hoveton Centre, Hoveton St John, Norwich, Norfolk, NR12 8DB
Company registration number: 00256574 Place of registration: England VAT Number: 160964889