Natures Friends Duckling Group

Standard Delivery

FREE for orders £39.99 and over

£4.99 for orders £39.98 and under

Our standard next working day service is Monday - Friday (Excluding Bank Holidays & Public Holidays) for all orders received before 1pm. Orders received after 1pm may still be processed that day and delivered on the next working day but in most instances will not be processed until the next working day and then delivered the working day afterwards.

Northern Scotland, Highlands & Isles Delivery Zones

£5.00 additional surcharge on top of standard delivery charges

This surcharge applies to the following postcode zones;
IV - HS - KW - PA - PH - TR - ZE - AB - DD

Please note that delivery to these locations may take additional time to be delivered and may be sent using an alternate courier.

Large & heavy Items

Some larger, heavy or bulky items may not be eligible for next working day delivery - This includes examples such as but not limited to pools, furniture, and large garden products.

Find out more about our delivery services & T's & C's

14 days to change your mind

Within the first 14 days of your item being delivered you may decide to return it to us for any reason. If you do we will refund the cost of the item and your initial delivery charge.

Some items are excluded from this policy.

Faulty items

If you discover your product to be faulty within the first 30 days of purchase, please contact us and we will be able to arrange the return of your parcel, for a full refund of your purchase cost, including initial postage price. If you send the product back to us, we will also cover the cost of your return postage to the value of £10.

Find out more about our returns policy